NG911-Telephony NENA SME

RCI-ITCS4-9238RI / Brooklyn, NY 11201 / Part-Time (35 hours per week)

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NG911-Telephony NENA SME

Learn more about the NG911-Telephony NENA SME position with New York City Department of Information Technology and Telecommunications below. If you meet a majority of the qualifications, are available to start June 10, 2020, and are located near Brooklyn, NY 11201, then we encourage you to apply for this exciting position right now!

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Brooklyn, NY


Part-Time (35 hours per week)


12 Months


June 9, 2020




June 10, 2020


NG911-Telephony NENA SME with New York City Department of Information Technology and Telecommunications

  • Serve as a liaison among agency stakeholders with the primary goal of gaining a solid understanding of their technology business needs, processes, and data sources using industry best practices outlines in BABOK
  • Translate the business needs into clearly defined and detailed requirements or user stories and spear head the priorities, solutions assessment and validation of these requirements with the project teams
  • Conduct stakeholder analysis for requirements elicitation
  • Planning elicitation tasks and activities as well as creating elicitation timelines; delivering the results of the elicitation in the form of organized notes
  • Manage the requirements gathering phase of the software development life cycle (SDLC) and produce relevant artifacts
  • Develop supporting analysis including data dictionaries and use cases or acceptance criteria
  • Review and assess the adequacy of Call Handling requirements used by NYC
  • Independently review the current NYC E9-1-1 infrastructure
  • Engage with public safety and stakeholder agencies to understand their needs, issues, concerns and potential barriers to migration
  • Provide solution for how NYC can transition to a NG9-1-1/ESInet environment
  • Determine the level of effort to procure, plan, design, and implement a NG9-1-1 system
  • Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG9-1-1 system
  • Identify potential impacts to the current E9-1-1/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations

NOTE: This position may be remote during the COVID-19 pandemic. It may resume on-site when the pandemic is over.


NG911-Telephony NENA SME with New York City Department of Information Technology and Telecommunications

  • Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
  • Deep Subject Matter Expertise in National Emergency Number Association (NENA 911 Association) 1 through 3 standards.
  • Active membership in NENA and APCO
  • Deep Subject Matter Expertise in the APCO international Next Generation (NG) 911 standards
  • Deep Subject Matter Expertise NG911 Call Handling and processing application routing
  • Deep architectural understanding of NG911 contact center software
  • Deep Subject Matter Expertise in GIS Selective router integration for 911 call aggregation
  • Deep knowledge in OSP connections and terminations