Mid-Level IT Specialist

HBITS-01-10683 / Oxford, NY 13830 / Full-Time

Apply Now

Mid-Level IT Specialist

Learn more about the Mid-Level IT Specialist position with New York State Department of Health below. If you meet a majority of the qualifications, are available to start July 06, 2020, and are located near Oxford, NY 13830, then we encourage you to apply for this exciting position right now!

Back to Careers | Apply Now



Location

Oxford, NY



Hours

Full-Time



Duration

30 Months



Posted

June 3, 2020



Contract

HBITS-01-10683



Start

July 06, 2020

Responsibilities

Mid-Level IT Specialist with New York State Department of Health

Mid-Level Desktop Support position

Duties include, but are not limited to, the following: COVID-19 IT SUPPORT

  • Respond to all service requests. This position is critical as the facility directly supports a Nursing home with COVID patients.
  • Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.
  • Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products.
  • Installation of desktop hardware / peripherals and printers.
  • Candidate expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under furniture.
  • Installation of individual software packages, as needed, for all users.
  • Use of imaging software to roll-out.

NOTE: This position may be remote during the COVID-19 pandemic. It may resume on-site when the pandemic is over.

Qualifications

Mid-Level IT Specialist with New York State Department of Health

Mid-Level IT Specialist:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level 36 - 60 months

Candidate is able to work independently, without assistance.

  • 36 months’ experience managing support requests on a Level 2 help desk.
  • 36 Months experience resolving hardware and software issues and troubleshooting Windows 7 and 10 applications and OS.
  • 36 months’ experience utilizing VMware vSphere to remotely manage network servers
  • 36 months experience using Remote Desktop and Active Directory
  • 36 months’ experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  • 36 months experience supporting Microsoft Outlook
  • 36 months experience working with Electronic Medical Record systems.
  • 12 months experience working in a HIPPA facility
  • 12 months experience working with Windows Remote Admin Tools
  • Comptia A+ or similar certification

Education

Comptia A+ or similar certification